FAQ
Order
Shipping
There is a flat $25 flat shipping rate for express shipping. If your order is over $120 after discounts, shipping is free!
Payment
We accept Interac e-transfer and credit cards (Visa and Mastercard only)
Starting July 19th we have a new payment process: New customers will have a spending limit of $500.
All existing customers will have no limit.
This measure was set due to new users abusing the system and claiming fraudulent payments.
We’ll gradually increase the order limit as new users order more, here’s how the new tiered system works
Tier 1 – New users can not exceed $500 on their first order
Tier 2 – Once a customer reaches $1000 in completed orders, they’ll be able to place orders for up to $1000
Tier 3 – Once a customer reaches $2000 in completed orders, the limits will be removed.
Please always follow instructions at check out!
At this time, we are only accepting Visa and MasterCard.
*Credit Card payments will not be available for residences in Quebec due to high volume of fraud.
If you are paying with credit card, you will be limited on your first few Credit Card transactions. There will be tiered amounts that you are required to spend prior to making larger purchases on credit. This is to ensure that users are not abusing the credit card system and claiming fraudulent charges.
*WARNING* We have a ZERO Tolerance policy with fraud. If there are claims used on a credit card that you are using, you will be blacklisted along with your shipping information, and will no longer be able to make future purchases with Top Shelf BC.
This is how the tiered system will work for Credit Card Users:
Tier 1 – Uers can not exceed $500 on their first order
Tier 2 – Once a customer reaches $1000 in completed orders, they’ll be able to place orders for up to $1000
- At this time the MAXIMUM Purchase using Credit Card will be $1000.
- There will be a 3% surcharged billed for ONLY Credit Card payments. This is a charge that cannot be credited back. The Surcharge will cover additional bank fees.
The transactions will come from various company labels and will NEVER say “TopShelfBC”. The company labels will be in rotation and will not be relating to marijuana for your safety. To Identify your order, you could look through your statement and match your order total as well as the time the order was placed.
Please note that If you see a charge on your credit card statement that you do not recognize please contact us immediately before calling the bank. In the event that a chargeback occurs, you will be blacklisted indefinitely from use of our credit card service.
Please feel free to contact us at support@topshelfbc.store for any questions!