When will my order ship?
Once we receive your e-transfer. We will begin processing your order. Our cutoff time is 10AM PST Monday-Friday. There will be times where you order past cut off time and will be shipped on the same day.
If you missed the cutoff time, do not worry as we will ship your order the next business day first thing in the morning!
How long does it take for my order to arrive?
Once shipped, Xpresspost (Canada post) takes anywhere between 1-3 business days depending on its destination. There may be delays should the order be shipped during holidays.
Help! My order did not arrive
If you have not received your order within 48 hours after the expected delivery date, please contact us immediately via email at firstname.lastname@example.org. We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.
What are the shipping fees?
There is a flat $20 flat shipping rate for express shipping. If your order is over $150 after discounts, shipping is free!
Why does the tracking number provided not work?
When we process your order, we will send you an email with your tracking number before the package is even scanned at the post office. Check back at the end of the business day and the tracking number should be updated.